Privicy policy

Last updated: January 30, 2026

1. Who We Are
Solvado is responsible for the processing of personal data as described in this Privacy Policy.
Email: info@solvado.nl
Website: www.solvado.nl

2. Personal Data We Collect
We may collect the following information:

  • First and last name
  • Address details
  • Email address
  • Phone number
  • Payment details
  • IP address
  • Order information
  • Website usage data
  • Information provided when subscribing to our newsletter

3. Why We Collect This Data
We use your data to:

  • Process and deliver orders
  • Provide customer service
  • Send newsletters and offers (only after signup)
  • Improve our webshop and services
  • Analyze website usage

4. Legal Bases
We process data based on:

  • Contract performance (orders)
  • Legal obligations (tax/administration)
  • Your consent (marketing/newsletters)
  • Legitimate business interests (improving and securing our services)

5. Sharing Data
We only share data with parties necessary to operate our business, such as:

  • Payment providers
  • Shipping companies
  • Hosting and IT providers
  • Email marketing services

We ensure appropriate data protection agreements where required.

6. Data Retention
We do not keep personal data longer than necessary. Invoice and payment data may be stored up to 7 years due to legal obligations.

7. Cookies
We use functional, analytical, and marketing cookies to operate and improve our website. Where required, we request consent on your first visit.

8. Security
We protect personal data using:

  • SSL encryption
  • Secure servers
  • Restricted access to data

9. Your Rights
Depending on your location (including Canada), you may have the right to:

  • Access your data
  • Correct or delete data
  • Object to processing
  • Withdraw consent
  • Request data portability

Contact us at info@solvado.nl to exercise your rights. You can unsubscribe from emails anytime using the link in our messages.

10. Complaints
If you have concerns about your data, contact us. You may also have the right to complain to a data protection authority.

11. International Data Transfers
Your data may be processed outside your country, including outside Canada or the EU, by our service providers. We ensure appropriate safeguards are in place.

12. Automated Decision-Making
We do not use automated decision-making that significantly affects individuals.

13. Changes
We may update this Privacy Policy. Please check this page regularly.